GENERAL QUESTIONS
The application is intended only for mobile phones with the operating system Android (7.0 and later) and IOS (12.0 and later). It can also be used on tablets, but full compatibility is not guaranteed. In order to fully use all the functions of the application and to understand them correctly, first carefully study the user manual, which can be found HERE.
1) Is the scale app free of charge?
Yes, the application is completely free and allows you to save your results in the app, which is available even if you change your phone.
2) If I want to measure my body measurements, do I have to download the app?
Yes without the app the scale only allows the basic function of weighing. You can use the scale for a short time without the app, because it has an internal memory that stores a certain number of results. You can then transfer them all at once after logging into the app, but even in this case it is necessary to use the app (at least occasionally).
3) What devices is the application compatible with – (ANDROID / iOS)?
There are 2 identical versions of the application available, each for a different type of operating system. One version for Android operating systems, the other for iOS (Apple).
Compatibility as of May 2025:
- Android 7.0 (and later)
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iOS 12.0 (and later)
4) Can I download the app to my computer?
Primarily the app is only intended for iOS and Android operating systems. However, in today's digitalized world there are various Android emulators that make apps available on Windows or macOS computers. If you have sufficient experience in this area, you can also try the app on your computer using freely available emulators.
5) If I want to use a QR code to download the app, do I need to have a QR code reader app downloaded?
We use the QR code to make installation easier for everyone who likes to use this modern feature. However, to use it on some older phones, you must have a QR code reader installed (there are many free versions available that can be installed quickly and easily). If the option of using a QR code is not possible for you for any reason, use the standard method to download the app via the central Google Play / iStore application store.
On newer phones, just point the classic CAMERA (or camera) application at the QR code.
6) Can I use a "regular" mobile phone if I don't have a "smart" device?
No, the application is only intended for so-called "smart" devices. Regular mobile phones cannot work with the application.
7) What do the individual body characteristics mean?
In addition to weight, the application also displays many other body characteristics. More detailed information on the individual parameters can be found in the application itself or on many relevant websites dedicated to the issue of a healthy lifestyle.
However, please note that these figures are for guidance only and may not be as accurate as medical methods or higher-priced professional measuring devices.
8) Do I always have to weigh myself barefoot?
If possible - yes . In some cases, the scale can perform an analysis even without bare feet (if the feet are sufficiently conductive and the material of the socks, for example, is not too thick), but we do not recommend this in order to ensure reliable analysis.
9) My scale measures different values in different places, what could be the reason?
Different results are usually caused by the type of surface you are weighing yourself on. If you weigh yourself on carpet (or even soft linen), the measurement may be inaccurate. Use the scale only on a hard surface (e.g. bathroom tiles) and ideally in the same place.
10) Sometimes I weigh myself after a shower and my feet are slightly damp. Does this affect the accuracy of the weighing?
If they are only slightly damp, this will not significantly affect the measurement result. However, please note that damp feet can affect the result. We do not recommend measuring with wet feet. In general, we recommend regular measurement and analysis, preferably at the same daily interval under comparable conditions (e.g. in the morning, about 15 minutes after waking up).
DEVICE PAIRING
11) How do I pair my mobile device with the scale?
Basically, it is enough to have:
- The scale near your Smart device
- Ensure the application is turned on with the Bluetooth function activated (+ GPS in the case of newer Android systems)
- Then follow the instructions in the application manual (DOWNLOAD section)
12) What is the maximum distance the phone can be from the scale when weighing?
The range of Bluetooth technology is set at a maximum of 10 m in open space without obstacles. In real operation, you can have it as close as 20 cm or as far as 2 meters - the connection should be stable without any serious complications.
13) How many smart devices can I pair with the scale?
The ETA BODY BALANCE app allows you to share paired products with other users of the same app - for example, with family members, who can then use the same scale. Follow the instructions in the app manual.
APP APPLICATION FUNCTIONS
14) How long of a weighing history can the application record? Is there a time limit?
No, the record of results is not time-limited.
15)Can I share my measurements with my friends?
Yes, you can share the results directly via selected services, or save them to storage and then work with them further.
TROUBLESHOOTING
16) What should I do if I can't turn on the application?
Check your Smart device's internet connection and make sure you have active internet.
17) What should I do if I can't pair my mobile device with the scale?
Try all the tips in the user manual. Try pairing on a different mobile phone.
18) Only the weight is displayed on the Smart device display, but other parameters are not displayed.
This happens if you already have a scale paired with the app and when weighing yourself, the app only accepts the weight. This generally happens when the fat analysis is incorrect.
Correct procedure and behavior of the scale:
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Turn on the app and make sure the devices are paired
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Turn on the scale - do not step on it immediately, but let it "zero". After a few seconds, step on the scale and wait for the analysis.
Possible causes of problems:
- You are not barefoot;
- Some Smart devices need more time for continuous pairing. It is therefore necessary to first turn on the scale, let it “calibrate” and only after a few seconds step with your feet on the metal strips;
- Some people may have reduced conductivity of their feet due to biological differences (this is particularly affected by very dry and old skin, and in some cases also dirty feet). Try to measure the analysis on someone else;
- Make sure your feet are clean and slightly damp (you can use e.g. wet wipes);
- Make sure there are no interfering devices near the scale and the Smart device (e.g. a TV remote control);
- A problem with the compatibility of the Smart device;
- The person exceeds the limits of normal BMI values (i.e., extremely malnourished, or on the contrary, extreme obesity), or is an athlete, in whom the distribution of body parameters is different from the general population.
19) The application does not respond to anything, although it has always worked correctly. How to solve this problem?
The situation is probably caused by some change in your Smart device (e.g. installation of applications). Restart the application or Smart device, or uninstall and reinstall it.
20) Who can I contact if the scale does not work as it should even after following all the recommendations?
If you have not found the answers to your questions here or in the application manual, or you have a problem that you cannot solve even after carefully studying the manual and the FAQ section (questions and answers) directly in the application, contact support at the e-mail address: apps@eta.cz.
FOR DOWNLOADS
Below are the operating instructions in PDF format. They are available for download on the website www.eta.cz on the subpage of the specific scale.