Support for the ETA Twins robotic vacuum cleaner

Below are recommendations and tips for your robotic vacuum cleaner:   

General requirements Vacuum cleaner pairing Recommendations and tips, problems  Download



 General requirements

The application is only destined for mobile phones with the operation system of Android 4.1 and higher and IOS 9.0 and higher.

Requirements for Wi-Fi networks

  • 2.4 GHz (with the sufficient covering of the area to be cleaned up)
  • WPA1 and WPA2 security (WPA2 is recommended)
  • the vacuum cleaner can be paired and used at one moment on only one Wi-Fi network (SSID)
  • if you are not sure whether your router meets the above-mentioned requirements, contact your network administrator

May the vacuum cleaner be used without the application?

Yes. Together with the vacuum cleaner, a remote control panel is supplied. The vacuum cleaner can be fully controlled with it. The ETA SMART Application, however, widens some functions and enables you to use the full range of the vacuum cleaner potential.

 Vacuum cleaner pairing

Please use USER’S MANUAL FOR ETA SMART APPLICATION, which is available in the "Download" section, for the first pairing the robotic vacuum cleaner with a Wi-Fi network. Always follow particular steps of ETA SMART Application.

The basic requirement is:

  • active home Wi-Fi network with a sufficiently strong signal;
  • smart device with the installed ETA SMART Application;
  • sufficiently charged battery in the vacuum cleaner (at least 35 %);
  • switch-on the vacuum cleaner, start the application, create a user’s account according to the instructions and carry out pairing itself.

How can I contribute to successful pairing?

  • Use only smart devices with supported versions of the Android and IOS operation systems.
  • Use a high-quality Wi-Fi router, which covers for a certainty your house with a sufficiently strong signal.
  • Keep your smart device close to the vacuum cleaner during pairing (within 2 m).

If something is going wrong during pairing, check the following:

  • verify that the vacuum cleaner is in reach of the Wi-Fi signal;
  • the Wi-Fi network name (SSID) has to contain ONLY signs a-z and 0-9 (don’t use diacritical signs such as "_, -, *, @, +, - or “gap”!). The same rules apply to passwords;
  • in case that your router supports dual operation on two frequencies (both 2.4 and 5 GHz), we recommend that you switch-off the 5 GHz network during pairing (you may activate it again after pairing);
  • communication between the vacuum cleaner and mobile phone may be disturbed by some programs (for example, VPN, firewall, etc.), which you use in your phone.Switch-off these programs during pairing procedure;
  • check whether the battery in the vacuum cleaner is at least 35 % charged;
  • try pairing with another phone to exclude problems in this phone;
  • try to create a new account to exclude problems with wrong activation of the account;
  • check whether the Wi-Fi network settings and the smart device operation system corresponds to the defined requirements (see HERE);
  • make sure that your phone is connected during pairing to the same Wi-Fi network to which you want to pair the vacuum cleaner itself (the same SSID);
  • if possible, try restart of the Wi-Fi router itself.

To control the vacuum cleaner by more than one user, proceed as follows:

  • each user has to create his/her own account in ETA SMART Application;
  • a user who as first paired his/her mobile phone with the vacuum cleaner is the administrator and has a possibility to set sharing the vacuum cleaner with other users;
  • the administrator has a bigger range of authorizations for the control of the vacuum cleaner than the users with which he/she shares it.

You can also see the video instructions on YouTube. 



 Recommendations and tips, problems

Recommendations and tips

    May separately defined zones be overlapped?


    May I arbitrarily name the defined zone?

    Yes, you can choose some preset options of the zone names or may create your own name.

    Why is a map being erased?

    • The vacuum cleaner started cleaning not by leaving the charging station;
    • Environment in the area near the charging station was changed (for example, transposition of the charging station, furniture, you knelt in front of the vacuum cleaner, putting a box, etc.).


    If an error message appears in the application (the vacuum cleaner lights up with red light), check the defined part of the vacuum cleaner and clean up it according to the instructions in the manual.

    Review of possible error messages:

    • LIDAR (it is a laser module in the upper part of the vacuum cleaner). The module, situated under the cover, has to rotate easily in a range of 360°. Problem can be
      caused, for example, by wound hair, animal hairs, by parts of house plant leaves, etc. Make sure that this component is free movable and that no items block it. Use, for example, a tweezer for cleaning (it is impossible to demount the LIDAR module);
    • ELECTRIC FAN (suction defect - service mission is necessary)
    • WHEELS
    • ETC.

    You may also find a table with possible problems in the manual and in the Download section.

    The application gets jammed or is “frozen”.

    Restart the application. If it doesn’t help, restart your smart device.

    Vacuum cleaner movement in the application is “twitching” and with long response.

    Check power and stability of your Wi-Fi network signal. It is possible that the vacuum cleaner cleans up in rooms with insufficient Wi-Fi network signal.

    The application doesn’t react at all, although was functioning well earlier. How can I solve this problem?

    Most probably, the situation is caused by a change, which has been performed in your phone (for example, installation of other applications, system update, etc.) or in the Wi-Fi network. If you cannot solve the problem by returning your phone or Wi-Fi network to the state before changing, uninstall ETA SMART Application and install it again.

    In case of failure of the all above-mentioned procedures and recommendations and if you can exclude an error on the part of your phone and Wi-Fi network, contact us at e-mail


    Below you can find user’s manuals in PDF format. They are available to download at in the sub-page of a particular vacuum cleaner.

    1) User’s manual for ETA6240 TWINS vacuum cleaner

    2) User’s manual for ETA SMART Application